Unscheduled outage

Dear Customer,

 We are currently experiencing unscheduled outage on the IRIDUM activations / refilling / blocking / unblocking transactions via MVS.net system .

We have pinpointed cause of the problem and are working to resolve it.

 During this maintenance all  IRIDIUM transactions started  will be periodically  delayed and restored when maintenance will be finished.

 We’ll keep you updated on the progress with this issue.

 We would like to take this opportunity to apologize for any inconvenience that this activity may cause. 

 In case  you have any additional questions please do not hesitate to contact  your local customer service or account  representative team.

 Customer Care

The MVS group

Maintenance Window - *SCHEDULED* 23/04/2012 06:00 GMT - 19:00 GMT - Second Notice

Maintenance Window - *SCHEDULED* - Second Notice

 Dear Partner,

Station 711 would like to advise you on incoming network maintenance window.

 Maintenance will have effect on the following services:

• FBB/BGAN data services only
• E&E Services voice & data
• VoIP Services
• Pre Paid services

Maintenance window will take place at the following date & time:

23/04/2012 – 06:00 GMT – 19:00 GMT.

Estimated total time of service effected:

About 30 Minutes overall.

We apologize for any inconvenience

New MVS.Mail communication service

Dear Valued Customer,

MVS is pleased to announce the new e-mail message exchange service in place of existing Fly Carrier communication service - MVS.Mail.

MVS.Mail is an effective system of e-mail message exchange designed specifically for use with satellite broadband connection.

Compression algorithms used in the system allow customers considerably reduce payable airtime of the exchanged mail messages.

Also, the new system contains a set of features that makes it easy to work with mail on the satellite channel.

In this relation, Fly Carrier service will be switched to the new MVS.Mail service with domain name *@mvsmail.com  on 15th May, 2012.

We are asking all our Customers to start using the new MVS.Mail service and make sure that all communication uses the new domain name *@mvsmail.com by 15th of May, on which date the old e-mail service will totally switched off.

 Note, all existing Fly Carrier accounts will be gradually transferred to new e-mail domain *@mvsmail.com  by MVS Support Team.

 Besides, attached you will find a short guide how to start using new MVS.Mail service via MVS.net.

 Should you have question or need an assistance, please contact us at support@mvsnet.net

 With kind regards,

MVS Customer Support

LES 711 Maintenance Window - *SCHEDULED* - First Notice

Dear Sirs,

Station 711 would like to advise you on incoming network maintenance window.

Maintenance will have effect on the following services:

• FBB/BGAN data services only
• E&E Services voice & data
• VoIP Services
• Pre Paid services

Maintenance window will take place at the following date & time:

23/04/2012 – 06:00 GMT – 19:00 GMT.

Estimated total time of service effected:

About 30 Minutes overall.

We apologize for any inconvenience

For further information contact MVS Support at support@mvsnet.net.

Network: Unscheduled BGAN/FB/SB Ticker RECTIFIED : Network service degradation 160212 #3

Dear Customer,

This is an automated announcement to alert you to the following:

 Network service degradation for BGAN/FB/SB has been resolved.

 In case  you have any additional questions please do not hesitate to contact  your local customer service or account  representative team.

Customer Care

The MVS group

Network: Unscheduled BGAN/FB/SB Ticker NEW : Network service degradation 160212 04:49 #1

Dear Customer,

This is an automated announcement to alert you to the following:

Inmarsat is currently experiencing a Network service degradation for BGAN / FBB / SBB.

In case  you have any additional questions please do not hesitate to contact  your local customer service or account  representative team.

Customer Care

The MVS group

MVS SIM Monitoring Tool is updated

Dear Valued Customer,

MVS is pleased to announce that MVS SIM Monitoring Tool is fully updated on new MVS.net  Home Page system ( www.mvsnet.net ).

 Please check the existing monitoring settings on each SIM card.

 In case if you have any additional questions please do not hesitate to contact  your local customer service or account  representative.

 Customer Care

The MVS group

Planned outage on MVS.net platform - 26/01/2012

Dear Customer,

On Thursday, January 26, 2012 starting 6:00 UTC (10.00 Moscow time) will be a planned service outage on MVS.net  platform.

Due to this outage all MVS.net  services and transactions will be not available.

Reason for notice:                           Planned activity.            

Source affected:                               MVS.net 

Date of outage:                                 26/01/2012

Start of  Maintenance period:         6:00 UTC

End of  Maintenance period:         10:00 UTC

MVS.net outage will not cause degradation of Inmarsat services or loss of CDRs and data sessions.

We apologize for any inconvenience caused.

In case  you have any additional questions please do not hesitate to contact  your local customer service or account  representative team.

Customer Care

The MVS group

Service Degradation - *UNSCHEDULED* - First Notice

Dear All,

Station 711 would like to advise you on an unscheduled service degradation on LES711 network.
Services affected:

.. MPDS
.. FBB/BGAN Data Services

We apologize for any inconvenience

For further information, please contact MVS Support team.

Customer Care

The MVS group

Announcement for change of DNS servers

Dear Customer, 

Recursive DNS servers translate names, such as www.themvsgroup.com, to IP addresses, such as 205.147.245.7. When logging into an APN, the APN automatically configures the DNS servers on your computer for you. Those customers who never entered DNS server addresses manually do not have to take any action following this announcementHowever, some customers have manually entered one or more of the following DNS servers in the configuration on their side: 195.3.164.19, 195.3.164.35, or 195.3.164.84. These customers may also have defined firewall rules containing these IP addresses. This announcement is important for those customers

We have taken two new DNS servers into production: 94.229.11.35 and 94.229.11.67. These are now the main DNS servers for all our APNs.

The old DNS servers will be switched off according to the following schedule:

- 195.3.164.35: on 16 January 2012 at 0900 GMT

- 195.3.164.19: on 30 January 2012 at 0900 GMT

- 195.3.164.84: on 13 February 2012 at 0900 GMT

From these dates, the only recursive DNS servers in use will be 94.229.11.35 and 94.229.11.67.

Please make sure to update the configuration on your BGAN equipment and/or your firewall in case you have ever set one or more of the addresses 195.3.164.19, 195.3.164.35, or 195.3.164.84 manually in any configuration.

Our apologies for any inconvenience.

In case  you have any additional questions please do not hesitate to contact  your local customer service or account  representative team

Customer Care

PLANNED OUTAGE ON MVS APN INFRASTRUCTURE == 7 days in advance, 1st notice ==

Dear Customer,

 PLANNED OUTAGE ON MVS APN INFRASTRUCTURE FOR BGAN, FleetBB and SwiftBB DATA SERVICES.

Reason for notification: service outage due to planned maintenance work
Services effected: IP data service on BGAN, FleetBB and SwiftBB user terminals on ALL MVS APNs
Day and time: night from Monday, January 9th to Tuesday, January 10th at 01:00 am GMT
Duration: 5-7 minutes

User experience: all IP data sessions on BGAN, FleetBB and SwiftBB user terminals will be disconnected and users will not be able to re-connect during 5-7 minutes.
 Action required from the users: re-connect after 5-7 minutes.

For further information, please contact MVS Support team

Customer Care

The MVS group

Primary Radius server work is fully restored

Dear Customer,

 On 30 November 2011 at 16:30 UTC we experienced an unplanned outage resulting in a temporary interruption of service.

As of 1 December 2011, 12:30 UTC, all services that were completely restored and the network is running normally.

 We apologize for any inconvenience.

 In case if you have any additional questions please do not hesitate to contact  your local customer service or account  representative team.

Customer Care

The MVS group

E & E Carrier Connect Price Increase

Dear Customer,

MVS customers using our E & E Carrier Connect program via our Vizada partnership  or our facilities at EIK, will experience a rate increase on Jan 1.

 As of January 1, 2012 the following services and increases will go into effect:

 InmarsatB/Fleet ISDN  +20%

Fleet/Mini M Voice Peak  +19%

Fleet MPDS +27%

 Upgrade to FleetBroadband  and the MVS 'Fleet Family' plan for the best rates and services on the market today. Customers signing up for the upgrade before December 31, 2011 will be eligible for an additional Fleet Family airtime promo.

 Choose one of our upgrade packages today for improved service at a reduced cost:

1   Receive a remarkable rebate with a minimum purchase of 5 FBB terminals for your fleet!

2.  Choose the Fishing and Leisure equipment and airtime bundle – An unbeatable monthly price  for a Satlink 150 & 50 MB with a 12 month contract!

3.  Choose either 24month or 48 month contract and receive amazingly low per vessel airtime pricing AND receive 2 Sea Secure videoconferencing keys free!

With kind regards

The MVS Group Support

Unplanned outage on primary Radius Server

Dear Customer,

 This is to advise you of a temporary outage on one of the two RADIUS servers in MVS Group ground IP infrastructure.

Thanks to the network redundancy, RADIUS requests are handled by the backup RADIUS server that works as normal. 

Inmarsat SIM cards activated after 30/11/11 cannot establish IP connection during this time.

Our team is working on restoring the functioning of the primary RADIUS server, and we will update you on the progress every 4 hours. 

 Note, only new activated SIM cards experience the problem. Other SIM cards can use data service normally.

We will advise you on the progress with this case.

Sorry for any inconvenience this outage may cause.

Customer Care

The MVS group

MVS Firewall Management Tool is restored

Dear Valued Customer,

 MVS is pleased to announce that MVS Firewall Management tool is fully restored on new MVS.NET system ( www.mvsnet.net ).

MVS Firewall Management service will allow you to control unwanted Internet usage and protect against Internet viruses and spyware programs as well as to avoid heavy expenses. MVS Firewall supports application of separate filters for Land-to-FBB and FBB-to-Land directions and allow you to configure either “black” list with denied addresses or “white” list with allowed addresses which meet your special requirements.

 Please apply the firewall settings you need on each SIM card.

 In case if you have any additional questions please do not hesitate to contact  your local customer service or account  representative.

Customer Care

The MVS group